Privacy Policy

Harmony Rides

1. About this Privacy Policy
To ensure that our esteemed clientele at Harmony Rides car Service is well protected, we strictly adhere to the highest standards of Privacy and Confidentiality of Information. This Privacy Policy covers the kind of individual information we are likely to gather, factors on exactly how and when we gather, use, reveal, and retain the information, and your rights as to your Personal Information. Suppose you have questions or need additional information regarding the content of this Privacy Policy. In that case, you can address the Privacy Officer of Harmony Rides at mail@harmonyrides.com.au directly.

2. What Personal Information do we collect and hold?

2.1 The types of personal information we may collect about individuals depend on the nature of our interaction with them. This information may include, but is not limited to:

• Name
• Age and/or date of birth
• Contact details, including telephone numbers (landline and/or mobile)
• Current address
• Email address
• Gender
• Identification information such as driving license details, including driving license number
• Certification information such as taxi registration number, taxi plate number, and taxi operator certification details
• Trip details (including start and end location and fare) collected by payment terminals
• Payment details, such as your credit card, debit card, or bank account details
• Medicare details, including individual reference number
• Emergency contact details
• Geographical location
• Australian Business Number (ABN)
• Credit history
• Trade references, credit references, or reports from a third party
• Credit information
• Criminal record and other disciplinary action and history
• Passport and visa details
• Photographs and/or images of you from camera footage

3. How and when do we collect Personal Information?

3.1 We may collect your personal information during the provision of our services, or in the following circumstances:
• When you make a booking (online, through our mobile application, or by calling our contact center)
• When you use or purchase our services, including digital payment products
• When you provide parcel delivery details
• When you drive a vehicle and log into one of our payment terminals, we receive information about trips taken (including fare details)
• When you request information about us or our services
• When you visit or fill in a booking form on our website
• When you contact us by telephone, fax, email, social media, post, or in person
• When we are otherwise required or authorized by law to do so

3.2 Generally, we collect personal information directly from the relevant individual where reasonable and practicable.

3.3 If you choose not to provide personal information to us for the purposes set out in this Privacy Policy, or if we do not or cannot collect the personal information we require, we may not be able to provide you with the requested information, products, or services, or to conduct our relationship with you effectively. Car drivers or operators who do not provide the required personal information may not be able to receive their payments.

4. Information collected via our Website and applications

4.1 Click Stream Data: If you wish to read, browse, or download information from the provided site, we and/or our Internet service provider may receive and store certain details, including the date, time, and duration of a visit, the web sites viewed, the IP address of the user’s computer, and any information sent by that computer. This information is used to generate statistics, manage and administer this website and its programs, and maintain and improve it and its programs where necessary.

4.2 Cookies: These might include Cookies used to improve the content and services offered on the site. Cookies are small information files stored on a user’s computer hard drive to ascertain a user’s identity number, browser kind, or the other passages he or she has been visiting. This may involve using cookies, which may be used to track other data such as the time you accessed the website, the pages viewed, and information about the type of computer and other systems you are using.

4.3 This tells your browser to accept all cookies, not accept any cookies, or alert you before a cookie is placed on your computer. Please visit the “Help” section of the browser you are using right now, and you will see instructions on adjusting your cookie settings.

5. How do we use your Personal Information?

5.1 We use the personal information we collect to operate our business efficiently and to market our products and services for the benefit of our customers. This includes:

• Facilitating bookings (online, via website, or directly through a call)
• Identifying and communicating with you
• Providing requested information, products, or services to you or a third party you nominate
• Collecting and processing payments
• Managing and enhancing our services
• Personalizing and customizing your experiences on our website
• Promoting and marketing our products and services to you
• Protecting you and us from fraud
• Ensuring the safety and security of workers and onsite visitors
• Managing our business operations
• Providing business support, including maintenance, backup, and audit
• Responding to queries or complaints

5.2 You consent to our use of your personal information as described in this Privacy Policy.

5.3 We may also collect, use, or disclose your personal information where it is:

• By this Privacy Policy or any agreement you enter into with us
• Required or authorized by law, including the Australian Privacy Principles under the Privacy Act 1988 (Cth)

6. How do we deal with privacy complaints?
If you believe we must respect your privacy or conduct ourselves inconsistently with this Privacy Policy, please contact our team at mail@harmonyrides.com.au. We will investigate your queries and privacy complaints within a reasonable period, depending on the complexity of the complaint.

7. What to do if you have a question, problem, or want to contact us about our use of your Personal Information or this Privacy Policy
Please contact our team at mail@harmonyrides.com.au if you:
• Have a query or concern about this Privacy Policy or our personal information handling processes
• Wish to make a complaint in relation to a breach of your privacy
• Would like to access your personal information held by us
• Would like to opt out of direct marketing
• Would like to update or correct your personal information held by us

By entering and submitting your data to us, you agree to the outright collection, use and disclosure of your data in accordance with this Privacy Policy. Confidentiality is always an essential factor in our work, and we are always protective of it.